Exchange & Refund Policy

Due to hygiene concerns, undergarments and adult products are not eligible for exchange.
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Exchanges are only applicable for products that meet the eligibility criteria (excluding intimate wear and adult products).
Customers must provide proof of damage (images or videos) when requesting an exchange.
If approved, the replacement will be processed within 7 working days.

Refunds are only applicable for defective or incorrect items that cannot be replaced.
Refund requests must be made within 48 hours of receiving the order.
Refunds will be processed within 7-14 business days after verification.
Shipping fees are non-refundable.
If payment was made via bank transfer or online payment, the refund will be credited to the original payment method.

Email us at thefifteyshades@gmail.com with your order number, issue details, and proof of damage.
Our customer support team will review your request and provide further instructions.
For approved refunds, the amount will be transferred back via the original payment method.

We are committed to ensuring customer satisfaction while maintaining hygiene and product integrity.